Whenever I review any lesser-known VPN service, I’m always skeptical of how it would perform. But regardless of what status a VPN service has on the internet, I review all of them the same way.
When reviewing Trust.Zone VPN, I really didn’t know what to expect since I didn’t even know that it existed. But after testing it out for a week, I had mixed feelings about it.
While it offers a no-logs policy, Kill switch, DNS leak protection, and works great with torrenting, it is incapable of unblocking US Netflix and other mainstream media streaming services which is pretty disappointing. Similarly, there’s a lot more that I want to share with you in this in-depth Trust.Zone review.
I want to tell you how it fares against its competitors. Is it worth the $2.33/mo price? Does it have what it takes to be recommended on TheVPNExperts? Read on to find out.
Key Findings from Trust.Zone Review
|Servers||192 servers in 91 zones|
|Best feature||256-Bit encryption, Kill switch, DNS leak protection, auto-connect|
|Does HideMy.name work with Netflix?||No, it also doesn’t work with Disney+, Hulu, or BBC iPlayer|
|Is HideMy.name good for Torrenting?||Yes, torrenting performance is good|
|Customer Support||No live chat support, only ticketing|
|Money back guarantee||10-day money-back guarantee|
|HideMy.name Pricing||Over priced $2.33/mo 2-year plan with 74% discount|
|Other findings||Zero Logs & can be configured on routers|
Trust.Zone Speed Test Analysis
When reviewing any VPN, I make sure to extensively test out its speeds using multiple servers. The reason why I do this is that I want to find out how a VPN will perform over short and long-distance server locations.
When I tested out the speeds of Trust.Zone with my 100 Mbps connection, I was a bit confused with the test results. Despite picking servers manually or letting the app pick the best servers itself, Trust.Zone managed to offer impressive upload speed but not so impressive download speeds.
Here’s a table explaining what I mean:
|Countries||Distance||Download Speed||Upload Speed||Ping|
|Australia||14792.34 km||26.09 Mbps||91.59 Mbps||191 ms|
|Canada||6453.43 km||23.67 Mbps||87.59 Mbps||202 ms|
|Switzerland||627.7 km||26.09 Mbps||91.34 Mbps||131 ms|
|United Kingdom||677.04 km||26 Mbps||89.64 Mbps||135 ms|
|Singapore||10468.58 km||26.17 Mbps||80.17 Mbps||97 ms|
|USA||7505.72 km||25.59 Mbps||75.34 Mbps||262 ms|
When I was testing the speeds of Trust.Zone VPN, I made sure to select servers located in different parts of the world. This allowed me to get a proper idea of how Trust.Zone would perform over long and short distance server locations.
I used the list option in the top right corner of the servers tab to pick different servers for my speed test. It was pretty straight forward, however, I couldn’t find any optimized servers for streaming and torrenting like CyberGhost offers. Another thing I found missing was a server load indicator. That’s something IPVanish offers in its app.
Anyways, let’s look at how Trust.Zone performed over short and long-distance server locations in detail, shall we?
Short Distance Servers
Without connecting to Trust.Zone VPN, the speeds that I got through my ISP (T-Mobile) in the Netherlands was around 97.17 Mbps download, 90.23 upload, and 11 ms pings on my 100 Mbps connection.
To test out how Trust.Zone would perform when connected to servers close to my actual physical location, I first connected to the UK server (uk-lcy.trust.zone, United Kingdom).
When I ran the test using OOKLA, I managed to get a download speed of 26 Mbps, an upload speed of 89.64 Mbps, and a ping of 135 ms. That’s a 74% decrease in download speed and a 10.36% decrease in upload speed.
As you can probably tell, my download speed suffered quite significantly. But on the other hand, my upload speeds barely got affected.
Now, what does this mean in real-world performance?
Well, even though my downloading speed dropped by 74%, I was still able to stream Netflix in HD quality and also watch 1080p videos on Youtube without any issues. But, your experience may vary depending on your internet connection.
I also tried playing Call of Duty while connected to Trust.Zone to see if it offered decent pings. With close distance servers, I managed to roughly get pings between 150 ms to 200 ms. The connection remained stable and I was quite impressed by its overall performance.
Aside from the UK server, I also checked out the speeds of three other server locations close to the Netherlands. While connected to servers in Switzerland, Italy, and Germany, I managed to get 26.09 Mbps, 28.26 Mbps, and 29.4 Mbps downloading speeds respectively.
Overall, in my speed test, Trust.Zone managed to output great upload speeds but couldn’t offer impressive downloading speeds. Now let’s check out how Trust.Zone performs over long-distance servers.
Once I was done testing out the speeds of a couple of close distance servers, I picked a bunch of long-distance servers manually to see how they would perform.
To begin my test, I first connected to a US server (us-apv.trust.zone, United States) which was approximately 7505.72 km away from my actual location in the Netherlands.
When I ran the test, I managed to get a download speed of 25.59 Mbps, an upload speed of 75.34 Mbps, and a ping of 262 ms. Again, even over long distance servers, I still couldn’t get past the twenty-something Mbps download speed mark. The upload speed, however, was again impressive.
With the Australian server (au-iview.trust.zone, Australia) of Trust.Zone, which was 14792.34 km away from me, I managed to get a download speed of 26.09 Mbps, an upload speed of 91.59 Mbps, and a ping of 191 ms.
As for the Singapore and Canadian server locations, I managed to get 26.17 Mbps and 23.67 Mbps downloading speeds respectively.
Overall, in my case, Trust.Zone managed to offer equally the same speeds over both long and short distance servers. That said, VPN speeds are quite subjective. This is why it is important to keep in mind that your speed test results may vary depending on factors like your internet connection and your geographical location.
Trust.Zone Passed DNS Leak tests
Believe it or not, sometimes, even renowned VPNs might leak. And if you’re privacy-conscious like I am, that’s not good. This is why it is always a good idea to get a VPN that offers built-in leak protection.
The good thing about Trust.Zone VPN is that it has an option for DNS Leak protection built into the app. It is disabled by default, however, you can go into settings and enable it if you like.
To test out whether this feature even worked, I first connected to a US server location and ran a quick leak test. Impressively, Trust.Zone didn’t leak. Here’s a screenshot of the test result.
As you can tell from the screenshot, since I was connected to a US server, the test result is showing a random IP address form the United States and not my actual IP from the Netherlands. The same goes for the DNS servers. The results just show random DNS servers from the Netherlands, United Kingdom, and Oman.
I also conducted several other leak tests with different locations just to be extra sure. You can check out the table below with all the results.
|Countries||IP Leak||DNS Leak|
Overall, Trust.Zone is definitely leak proof.
Trust.Zone Can Unblock Amazon Prime but not Netflix, Hulu, Disney Plus & BBC iPlayer
When it comes to unblocking streaming services, Trust.Zone VPN isn’t all that great. To be honest, out of five (5) major streaming services, I was only able to unblock just one. Suffice to say, unblocking streaming services isn’t Trust.Zone VPN’s strength.
One more thing that I found rather annoying with Trust.Zone VPN was the lack of optimized servers for streaming. Not knowing which servers to choose made it rather cumbersome for me and I had to test out a bunch of random servers just to find one that would work.
Here’s a screenshot of my Netherlands IP address where I’m physically located:
When I tried searching for any shows that we’re only exclusively available in the US Netflix library, I couldn’t find anything. Even after switching all available US servers, I had no luck at all.
This was something that really disappointed me. Just check out the screenshot below where I searched for “You” on Netflix but nothing showed up.
When I couldn’t watch any shows from US Netflix, I decided to test other streaming services like BBC iPlayer. But, unfortunately, Trust.Zone also failed to unblock it. BBC iPlayer could easily detect that I was not located in the UK.
Here’s a screenshot of that:
Next, I tried my luck with Hulu, but again, I was disappointed with what I saw. I was able to login to my account just fine, however, when I actually tried playing anything, the proxy error message popped up. Even changing multiple US servers didn’t help.
Here’s a screenshot of that:
After Hulu, I tried unblocking Disney Plus. I used a US server to login to my account, however, after clicking on the login button, the screen turned black and stayed that way. I couldn’t even log in to my account let alone stream anything.
Here’s a screenshot of that:
Last but not least, I tried accessing Amazon Prime with Trust.Zone and luckily it worked. I tried streaming “My Spy” and it played right away without any issues.
So to wrap it up, Trust.Zone is not the best option out there for you if you’re into streaming the latest movies and shows. You’ll be better off with some other VPN service.
Trust.Zone is a Great Option for Torrenting
Although the streaming performance of Trust.Zone VPN was not all that great, its P2P performance is actually quite noteworthy.
Although there’s no label in their app that distinguishes P2P servers, I had no trouble downloading a couple of torrent files with their US servers.
Apart from that, it’s also worth noting that it offers quite a bit of features that are just perfect for torrenting. For instance, It offers unlimited bandwidth, DNS leak protection, a Kill switch, and a no-logs policy.
To test out Trust.Zone’s torrenting performance, I connected to a random US server (us-south.trust.zone, United States). When I started to download the torrent file, I managed to achieve a downloading speed of around 1.5 MB/s. It took me around just a couple of minutes to download a 201 MB file.
Overall, Trust.Zone’s torrenting performance is pretty good and it also packs in some really nice features.
Trust.Zone Offers Awesome Apps
The apps situation of Trust.Zone is not the best. I say this because it only offers downloadable apps for Windows, iOS, and Android operating systems. Although you can use Trust.Zone on other operating systems as well, you’ll have to manually configure it.
With that being said, even if you download Trust.Zone on Windows, iOS, or Android, you’re still not going to get a polished user interface. Their apps are very bland looking and minimalistic in design.
Though their apps work just fine, they can work on revamping their apps to give them a more modern look and feel.
Now, because their apps are very basic in design, their setup files are very, very small. For instance, the setup file for their Windows app is only 39.3 MB. It hardly takes any time to get installed.
As for the iOS and Android apps, both are very basic looking and lack some of the options of their desktop counterpart. For example, the settings option of their iOS app just has one option for “Auto-Connect” and nothing else.
Anyways, The iOS app has a 5.0-star rating on iTunes and the Android app has a 3.2-star rating on Google Playstore.
While I do think their apps are quite basic in design, they are very snappy and very easy to use. I like that their apps are not cluttered, it makes finding different options a lot easier.
Overall, with Trust.Zone, I think you’ll have to compromise looks over functionality.
Trust.Zone Offers a Legit No-Logging Policy
All our VPN servers around the world ARE NOT storing any log files to keep your privacy safe. All the usage data is anonymous and not connected to your real, public IP address.
Another thing I really appreciate about Trust.Zone VPN is that they maintain a Warrant Canary on their website. It basically documents all the legal requests for information disclosure that Trust.Zone receives.
But to date, Trust.Zone has not received or has been subject to any searches, seizures of data, or requirements to log any actions of their customers.
Trust.Zone Offers a 10-Days Money-Back Guarantee – Proven
Unlike other VPN providers like Surfshark, Trust.Zone offers only a 10-days refund policy. But it doesn’t just end there. In order to get a refund, as per their terms and conditions, you can’t consume more than 1GB bandwidth or ask for a refund after 10-days of usage. In all honesty, a little more leniency would have been better.
Anyways, if you’re planning on getting a refund, do keep in mind that it may take 20-days to process your refund request.
Since I only tested out Trust.Zone for a week for the review, I was eligible for a refund. In order to get my refund, I just filled out a support ticket on their website and waited to get a response.
After a couple of hours, I got in touch with a support representative who told me that my refund request may take up to 20-days to process.
So after waiting for 10 or 15 days or so, I finally got my money back. Although their refund process is slow and requires you to follow strict terms and conditions, they will refund you your money without asking too many questions which I think is great.
Key Features of Trust.Zone
If we talk about features, Trust.Zone comes with all the basic features that you might want. Though it’s worth mentioning that it doesn’t offer advanced features like split tunneling, multihop, or ad-blocker. That’s something to consider when you factor in its $2.33/mo price.
Anyways, the following are some of the highlighted features of Trust.Zone VPN:
- AES 256-bit encryption
- Three protocols (OpenVPN, L2TP/IPSec, IKEv2)
- Kill switch
- DNS leak protection
- Port selection
AES 256-bit encryption
Trust.Zone offers strong 256-bit AES encryption which is the industry standard nowadays. It is also the safest form of encryption available to date and is even used by the military.
Needless to say, it is secure enough to keep your sensitive data hidden from the prying eyes of ISPs, cybercriminals, and government agencies.
Three protocols (OpenVPN, L2TP/IPSec, IKEv2)
Trust.Zone also offers three (3) industry-standard VPN protocols. However, it’s worth noting that protocol selection will vary depending on which operating system you use.
For instance the Windows app of Trust.Zone supports OpenVPN and L2TP/IPSec. The iOS app on the other hand supports OpenVPN, L2TP/IPSec, and even IKEv2.
I’m sure you get what I mean..
Another thing to keep in mind is that you’re not going to be able to pick protocols manually within their apps. There’s no option available for it.
You can only manually pick protocols if you opt to manually configure Trust.Zone onto your device, which is something not many people prefer.
This is something I find really weird. Other VPN providers like Goose VPN give you a built-in option to change protocols on the fly.
The auto-connect option can come in really handy when you don’t always remember to turn on your VPN connection. If you enable this option, it’ll automatically connect you to Trust.Zone’s secure servers every time you launch the app.
Similar to the auto-connect option, the auto-startup option basically launches the Trust.Zone’s app automatically every time you boot up your computer. Again, this is a really helpful little feature.
Like most VPNs nowadays, Trust.Zone comes standard with a Kill Switch option. You can actually turn on or off this feature from the settings menu. And if you’re curious, yes, this feature works exactly as advertised.
DNS leak protection
This is another cool feature that Trust.Zone offers. We’ve already looked over this feature in the leak test section of this review. But just for a quick recap, this feature can be enabled or disabled from the settings menu and prevents your IP or DNS address from leaking.
Trust.Zone VPN gives you the freedom to pick between multiple VPN ports. This basically allows you to bypass a lot of common types of geo-blocks. For instance, using HTTP, you can technically bypass strict firewalls like the ones present in China.
Anyways, with their Windows app, you can choose between the following ports:
- 21 (FTP)
- 22 (SSH, SCP, SFTP)
- 80 (HTTP)
- 443 (HTTPS)
- 1194 (OpenVPN)
Analysis of Servers
The server spread of Trust.Zone VPN is not all that impressive. I mean, it only offers 192 servers. But the good thing is that it has VPN servers all over the world. In fact, in 91 zones around the world as per their website.
If you go through the server section of their app, you’ll see that they offer servers in Africa, Asia, Europe, United States, North America, Oceania, and South America.
All in all, their server coverage is good. However, you can’t ignore the fact that other VPNs that are cheaper than Trust.Zone offer significantly more servers. Surfshark for example only costs $1.99/mo and still offers 1700+ servers.
While we’re talking about servers, It’s worth mentioning that Trust.Zone doesn’t offer any servers in China. But it does offer two servers in the nearby country of Hong Kong.
Well, talk about Trust.Zone’s performance in China a bit later on in this review. So, stick around.
Overall, their server network is small when compared to other more affordable VPN providers. They should definitely add more servers in the future.
Trust.Zone Apps Compatibility
As far as app compatibility is concerned, Trust.Zone can be used with a variety of operating systems. But as I mentioned earlier, you can only download its app for Windows, iOS, and Android. For other operating systems, you’ll have to resort to manual configuration.
Currently, it offers support for the following operating systems and devices:
- Windows XP, Vista, 7, 8, and 10
- Android 4, 5, 6, 7, 8, and 9
Requires manual configuration
- Ubuntu, Ubuntu 16, Linux Mint 17.1, Manjaro
- Routers – DD-WRT, Asus Merlin, Tomato, Roqos core VPN router
- Smart TV, Xbox 360, PlayStation, Amazon Fire Stick, Amazon Fire TV
So overall, Trust.Zone can be used with almost all mainstream operating systems. However, some operating systems will require you to deal with manual configurations which can be a hassle sometimes.
But the good thing is that you can use a single subscription plan with five (5) devices simultaneously.
Trust.Zone for macOS & Windows
Usually in this part, I talk about both the Windows and macOS apps of any VPN provider I’m reviewing. However, since Trust.Zone only offers a Windows app, we’re just going to talk about the Windows app.
Moving on, if you talk about the user interface of the Windows app of Trust.Zone, it is very basic looking. There’s no animation and no flashy colors or anything. That said, it is snappy and works quite well which is what matters.
Here’s how the user interface of their Windows app looks like:
While I have no issues with their Windows app in terms of functionality, I do wish that they improve the UI of their Windows app in the future.
Trust.Zone for Android & iOS
The mobile apps of Trust.Zone are very minimalist in design and very easy to use. You get a quick-connect button in the middle, a status menu at its left, and a settings menu at its right. There’s also a server tab which lists all the available servers.
Though something I found a bit weird was the fact that their mobile apps barely offered any options. The iOS app for example only offers one “auto-connect” option and nothing else.
In terms of usability, I never noticed their mobile apps crashing or lagging throughout the time I tested them.
Here’s how their iOS and Android apps look like:
Overall, after getting to play around with their iOS and Android apps, I feel like they should offer more options like the ones available in their Windows app.
Trust.Zone Browser Extensions
VPN browser extensions are always really nice to have, especially for casual usage. The good thing is that Trust.Zone not only offers a browser extension for Chrome but also for Firefox as well.
In terms of usability, the browser extensions work great, however, do keep in mind that browser extensions are only designed to offer protection within web browsers and not throughout your device.
Trust.Zone Router App
Trust.Zone is also compatible with routers. You can find installation guides for different routers on their website. Speaking of different routers, here are all the router brands that are compatible with Trust.Zone:
- Asus Merlin
- Roqos core VPN router
Their setup guides are very easy to understand and follow. Basically, In order to configure Trust.Zone on your router, you’ll just have to:
- Choose your router
- Select a VPN protocol
- Select a server location
- Follow the simple instructions to get everything set up
But unlike some other VPNs, Trust.Zone doesn’t offer pre-configured routers. I looked over at “FlashRouters” and couldn’t find anything.
Does it work in China?
Although Trust.Zone claims that you can use their service in China if you opt for the post 443, however, as per my foreign colleague in China, Trust.Zone doesn’t work in China.
But to be fair, even much more powerful and renowned VPNs don’t tend to work in China because of the Great Firewall. So all in all, the fact that Trust.Zone doesn’t work in China, didn’t really disappoint me too much.
Best Alternative to Trust.Zone
So, if you’ve made it this far, then you know that Trust.Zone is pretty good for casual usage. However, we can’t ignore the fact that it doesn’t work with most streaming services and wasn’t able to offer noteworthy downloading speed as well.
Moreover, despite costing $2.33/mo, it only offers 192 servers, which doesn’t do justice to its price. In my opinion, Surfshark, and NordVPN are way better options. You’ll not only get more servers but also more features and better apps.
Overall, I’m not saying that Trust.Zone is by any means bad. But what I’m saying is that there are better options out there that can offer more bang for your buck.
If you want to get a VPN that offers more servers and can help you unblock popular streaming services, you might find my in-depth Surfshark vs NordVPN vs PureVPN and CyberGhost vs ExpressVPN vs Surfshark comparisons helpful.
Do I Recommend Trust.Zone?
After extensively testing Trust.Zone for a week, I came to the conclusion that Trust.Zone might not be a good choice for most people. I say this mainly because it doesn’t work with Netflix, BBC iPlayer, Hulu or even Disney Plus. Considering most people buy VPNs to unblock streaming services, Trust.Zone wouldn’t be very helpful.
But for casual usages like browsing social media, online banking, or even torrenting, Trust.Zone will not disappoint. But with that in mind, I don’t think anyone would want to pay $2.33/mo just to do something that they can normally do for free if that makes sense.
Overall, if you want to go with Trust.Zone that’s all well and good. But if I were you, I would simply buy Surfshark for $1.99/mo and call it a day.