How To Cancel CyberGhost & Get a Full Refund? [2024]

CyberGhost is widely regarded as one of the best budget-friendly VPN options available. With a vast network of servers spanning over 100 countries, lightning-fast speeds, and robust security features, it stands out as an excellent choice for users who want a reliable VPN without breaking the bank.

That said, no VPN service is without its drawbacks, and CyberGhost is no exception. For instance, it doesn’t work in China, and some users might find its desktop client a bit difficult to navigate. However, these are relatively minor issues that don’t significantly impact the overall performance or value of the service.

If you’re considering canceling your CyberGhost subscription and seeking a refund, you’re not alone. One thing that sets CyberGhost apart from pretty much any other VPN on the market right now, is its 45-day money-back guarantee.

In comparison to VPNs, other top-tier services like NordVPN or ExpressVPN only offer a 30-day money-back guarantee which has become the industry standard nowadays.

With such an extensive money-back guarantee, CyberGhost gives its users the ultimate freedom to test out the service. In case you’re interested in checking CyberGhost out, you can test out this VPN freely for over a month and still claim a full refund thanks to the 45-day refund policy.

How to Cancel CyberGhost and Get a Refund?

Claiming a CyberGhost refund is super simple to do. For demonstration purposes, I purchased the 3-year plan which comes with a 45-day money-back guarantee. Now that that’s out of the way, follow the steps below to get refund:

First things first, you’ll need to make sure that the Auto-renewal feature is turned off. This will ensure that you don’t accidentally get charged in case you exceed the 45-day refund period.

1. To cancel your CyberGhost subscription, head over to the CyberGhost website and click on “My Account” button

2. Now enter your username and password and log in

3. Once you’re logged in, you can now terminate your subscription by scrolling down to“My Subscriptions” from within the account page and then click on “Turn auto-renewal off”

4. Now that your subscription is cancelled, its time to claim a refund. To get a refund, you can use CyberGhost’s live chat option.

5. Simply provide a reason for cancellation and you should have your money refunded within 5-10 days. In my case, I got a full refund within 3 days.

6. Finally, once the chat representative acknowledges your refund request, you will receive a confirmation email of your refund request.

And that’s about it. That’s how seamless and hassle-free the CyberGhost refund process is. Hopefully, you found this guide helpful. Do let me know in the comments what else I should cover.

CyberGhost 45-Day Money-Back Guarantee

CyberGhost offers a 45-day money-back guarantee, which allows you to test the service risk-free for up to 45 days after purchasing a subscription. If you’re not satisfied with the service within that period, you can request a full refund.

However, if you’ve been using CyberGhost for more than 45 days, you won’t be eligible for a refund, though you can still cancel your subscription. It’s also worth noting that the 45-day refund policy applies to plans longer than one month. For those who opt for a monthly plan, the refund window is shorter, with a 14-day money-back guarantee.

It’s important to remember that this guarantee is not intended to be exploited. If you request a refund and later decide to resubscribe, CyberGhost may not approve a refund for future subscriptions, especially if there’s little time between purchases.

How to Cancel CyberGhost by Turning Off Auto-Renewal

If you’re ineligible for a refund but still wish to cancel your CyberGhost subscription, you can do so by disabling the auto-renewal feature. This process doesn’t require you to contact customer support. Here’s how to cancel your subscription:

1. Visit CyberGhost’s official website.
2. Click on “My Account” at the top-right corner of the homepage.
3. Log in with your email address and password.
4. Once logged in, click on your profile icon in the top-right corner and select “Subscriptions.”
5. Under your active subscription, you’ll see an option to “Cancel subscription.”
6. Click on this option and confirm your decision to cancel.

After canceling, you can continue using the service until your current subscription period ends. However, once it expires, you won’t be charged again, as the auto-renewal has been turned off.

CyberGhost Alternatives

Now that you’ve decided to move on from CyberGhost, you might be looking for alternatives. If that’s the case, ExpressVPN is an excellent option to consider. Owned by Kape Technologies – the same company behind CyberGhost – ExpressVPN offers a more premium experience with faster speeds, superior streaming performance, and better overall reliability.

Thanks to its Lightway VPN protocol, it provides a more stable and consistent connection. Additionally, with servers in over 160 locations worldwide, ExpressVPN has an even broader reach than CyberGhost.

While ExpressVPN tends to be more expensive, its high-quality performance and features, such as the 30-day money-back guarantee, make it a strong contender. If you value fast speeds, excellent security, and reliable streaming, I think you’ll be very satisfied with this service.

If you’re looking for other alternatives, both Surfshark and NordVPN are worth checking out.

Surfshark is a budget-friendly option that doesn’t skimp on features. It offers strong security, fast speeds, and allows unlimited simultaneous connections, making it ideal for families or households with many devices. It also includes an ad blocker and a kill switch, plus a 30-day money-back guarantee for peace of mind.

NordVPN is one of the most well-known VPN providers, offering top-tier security and exceptional speeds. With its large network of over 6,343 servers in 111 countries, it’s highly reliable for streaming and unblocking content.

NordVPN also supports advanced features like Double VPN and Onion over VPN for enhanced privacy.

All three providers are solid choices, depending on your needs, and each offers a money-back guarantee, so you can try them risk-free.

Conclusion

There you go – you now have all the steps to cancel your CyberGhost subscription and request a refund quickly and easily.

While CyberGhost offers some great features, we understand it may not be the right fit for everyone, and that’s perfectly okay.

Canceling your CyberGhost subscription is straightforward, and with our recommendation of Surfshark as an excellent alternative, you have a solid option to explore. Give Surfshark a try, see how it works for your needs, and enjoy all the benefits this provider has to offer.