So you’ve tried basically everything but you still can’t figure out why you can’t visit any website while connected to IPVanish. No matter what you try, IPVanish will not connect. Well, it happens to most of us. It’s not like you’re not using it the right way, but there must some glitches or internet connection problems that might not let your IPVanish connect properly.
Don’t worry though, because, in this short troubleshooting guide, I’m going to tell you four (4) super easy steps to help you get your IPVanish app up and running and get rid of any bugs. So without further ado, let’s get started.
Why can’t I connect to the internet while connected to IPVanish?
So figuring out exactly why your IPVanish is not working properly can be quite tricky. Even though you are connected properly to IPVanish servers, you still can’t access the internet. This might be caused by a number of issues like faulty internet connection, overloaded servers, wrong selection of VPN protocol and so on and so forth.
You get the picture, right? Now we’ll go through some troubleshooting steps to help you get over this rather annoying dilemma.
1. Check your primary internet connection
The first thing you should do is to make sure that your internet connection is even working properly. You can verify this by disconnecting from the IPVanish app and try and access the internet. If you can successfully load the websites you want to visit without IPVanish connected, you can go ahead and reconnect to one of IPVanish’s servers to see if you can still load pages while connected.
However, If you cannot load any websites even without being connected to IPVanish, your internet connection must not be working properly. In this case, you should immediately contact your ISP, try restarting your router or check your network settings if you know how to do that.
2. Change your VPN protocol
So if you’ve already checked your internet connection and still can’t get connected to the internet, then you might want to change the VPN protocol that you’re using. This might seem irrelevant, but some internet service providers tend to block certain VPN protocols.
By simply switching to a different VPN protocol like OpenVPN, L2TP/IPsec or any other, you can resolve your connection problem and easily get connected to the internet. If you don’t know how to change a VPN protocol using the IPVanish app, I suggest checking out this guide.
3. Connect to a different server location
Last but not least, If protocol switching didn’t do the trick, you can try and change your server location. Some times, due to too much load and traffic congestion, a server might become temporarily unresponsive. To get over this issue, you can simply choose another server location.
When choosing a different IPVanish server to connect to, make sure to check the pings listed next to the server location and try and connect to only those servers that are closest to your actual location. This will ensure that you get a stable connection and overall fast speeds.