So, you’re trying to stream Netflix but it just doesn’t seem to work. Even though you have your Hotspot Shield all setup and connected, you’re still getting error messages. Well, I know how frustrating this can be. In fact, If you go online, you’ll find a ton of people asking questions like:
- Hotspot Shield Netflix
- Hotspot Shield Netflix not working
- Netflix app can’t connect to Netflix
So in today’s knowledge base, we’re going to be taking a look at Netflix errors, its reasons and a couple of sure-shot troubleshooting steps to help you seamlessly stream Netflix with Hotspot Shield.
Why Can’t I Watch Netflix?
So, why exactly can you not watch Netflix, even when you have your Hotspot Shield enabled and everything? Well, Netflix, like most other streaming services nowadays, don’t let users stream content with the help of a VPN. This is why, if you enable Hotspot Shield to unblock certain geo-blocked Netflix shows, you’re going to come across the Netflix proxy error. Most commonly, you should see this error code with the following message:
Error message m7111-5059: “you seem to be using an unblocker or proxy. Please turn off any of these services and try again.”
Now the reason why you’re seeing this message is that Netflix libraries vary from region to region. For instance, if you’re in the US, you’re going to have access to 100% of what Netflix has to offer. However, if you’re in let say the United Kingdom, you’re going to miss out on a lot of Netflix shows.
And since Netflix also blocks VPNs, you might also occasionally come across the dreaded proxy error. But like most online problems nowadays, changing region on Netflix is pretty easy with a VPN. Here’s how you can easily troubleshoot Hotspot Shield to get it to work with Netflix.
How to Watch Netflix with Hotspot Shield?
In order to get over Netflix’s annoying error message, you can start with troubleshooting Hotspot Shield. Here’s what you can try:
1. First things first, make sure you’re using the right server location. For instance, if you’re trying to watch shows from American Netflix, then make sure you’re connected to Hotspot Shield’s US server
2. You can also make sure that you’re getting decent internet speeds. At the very least, you’ll need a 3 Mbps connection for standard Netflix streaming quality and 5 Mbps for high-definition streaming
3. Another thing you’ll need to make sure is that you’re using the premium version of Hotspot Shield rather than the free one
4. You’ll also need to make sure that you’re using the latest version of Hotspot Shield to avoid any connectivity issues
5. Last but not least, if you’re using your mobile phone to stream Netflix, make sure to turn off Location Services. If you don’t how to do it, follow the steps below:
- For Android devices, head over to Settings>Location and then turn the location switch to OFF
- For iOS, go to Settings > Privacy > Location Services and then simply flip the toggle switch to OFF
Clear cache and data for Netflix app on Android and iOS
If you use the Netflix app rather than your browser to stream shows and movies, you can try deleting it along with its app cache and then reinstalling it. This is important because app caches store a lot of information about you including your geo-location.
So in case you unknowingly logged on to the Netflix app without enabling the Hotspot shield, your original geo-location will get store into the app cache of Netflix. This way, even after you enable Hotspot Shield, you might still come across the proxy error message. If you don’t you know to delete the Netflix app on your Android or iOS devices, here’s how you can do it:
Delete Netflix app & cache on Android:
To offload the Netflix app on your Android, you can simply delete the app like you would any other app. However, to clear the app cache and data storage, follow the steps below:
- Head over to your phone’s Settings menu
- Tap on Apps & notifications
- Next, Tap on See all apps, then Netflix, and then App Storage
- Finally, Tap Clear storage or Clear cache, whichever you can find on your devices
Delete Netflix app on iOS:
To delete the Netflix app on your iOS device, you can simply hold the app icon until it starts to wiggle and then delete it. Alternatively, you can head over to Settings > General > iPhone Storage > Netflix > Delete App
Clear your web browser’s cookies and cache
If you prefer streaming Netflix on your browser rather than on the app, you can try clearing your browser’s cookies and cache to see if it helps. Here’s how you can do it yourself:
Clear cache & cookies on Chrome:
- Click on the three dots at the top right of your Chrome browser and then click on History > Clear browsing data
- Now select the date for which you want to delete the browser data along with check-marking both “cookies and other site data” and “cached images and files”
Clear cache & cookies on Firefox:
- Click on the hamburger icon and then select “Options”
- Next, click on the panel
- Now from the “Cookies and Site Data” section, click on “Clear Data”
- Finally, check-mark both “Cookies and site data” and “Cached web content” and click “Clear”
Clear cache & cookies on Safari:
- Click on History > Clear History
- Now on the popup menu that appears, choose how far back you want the browsing history to be cleared
So now that you’ve tried all the troubleshooting steps, hopefully, you should now have no issues streaming Netflix with Hotspot Shield. But if you do encounter any Hotspot Shield Netflix issues, do let me know in the comments. I’ll be sure to come up with a quick solution. You can also check out our guide on accessing Hulu in Canada, as it is only available in the US.